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    ServiceDesk Plus

    IT help desk software

    Join 100,000+ successful IT help desks Support end users, empower technicians

    ServiceDesk Plus

    ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.

    Features and Benefits

    Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.

    Streamline planning, approval, and implementation with automated workflows.

    Showcase IT services that are available to end users and give IT a new face. Create and publish a service catalog with custom service-level agreements (SLAs) and multi-stage approvals.

    Generate more than 150 built-in, custom, query, and flash reports pertaining to various IT help desk modules including requests, problems, changes, assets, surveys, contracts, and purchases.

    Facilitate easy request creation, use automated notifications to keep end users informed on ticket progress and approvals, and make company-wide announcements on outages.

    Publish a knowledge base to help end users solve repeat incidents on their own and deflect tickets away from the IT help desk.

    Auto-assign tickets based on technician availability, using either a round-robin or load-balancing method to cover every ticket.

    Discover and maintain an IT asset inventory with efficient auto-discovery.

    What features does the AD management plug-in over?

    This plug-in will over the following Active Directory-specific capabilities in ServiceDesk Plus console:

    • Simultaneous user account creation for multiple platforms
    • such as AD
    • Office 365
    • Exchange
    • G Suite
    • and Skype for Business
    • using custom-made templates.
    • Password reset for AD accounts.
    • User account unlock.
    • User modification via customized templates with rules.
    • SMS and email notifications when AD tasks are executed.

    Why should ServiceDesk Plus users install the AD management plug-in?

    This plug-in will help ServiceDesk Plus technicians to perform important AD user management, and other AD-specific operations right from within their help desk tool’s console. This saves them the hassle of having to use multiple tools, and also saves a lot of time.
    Further, administrators can create customized user modification templates, to streamline user modification, by logging on to ADManager Plus console using this license.

    Questions? You’re covered.

    We embrace holistic development and support for employees with the aim of being a first-choice employer within our sectors. Through a unique combination of engineering, construction and design disciplines and expertise.

    We embrace holistic development and support for employees with the aim of being a first-choice employer within our sectors. Through a unique combination of engineering, construction and design disciplines and expertise.

    We embrace holistic development and support for employees with the aim of being a first-choice employer within our sectors. Through a unique combination of engineering, construction and design disciplines and expertise.

    Pricing table

    Flexible plans for your IT needs

    Standard

    IT help desk software

    The perfect starter kit to get your ticketing right.

    • Incident management
    • Self-service portal
    • Knowledge base
    • Multi-site support
    • SLA management
    • Help desk reports

    Exclusive

    $79

    YEARLY

    • 300 GB Storage
    • Unlimited Photos and Videos
    • Pricing Feature Three
    • Pricing Feature Four
    Join this plan
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